Last Updated: April 2026

1. Introduction
Welcome to Dynamic Packaging Solutions Ltd. (“we,” “us,” or “our”). We are an Australian family-owned manufacturer of high-quality flexible packaging solutions, specializing in rotogravure printing and regulatory compliance consulting for the food and retail industries.

This Privacy Policy applies to our website, https://dynamicpackaging.ca/, and our related business services. We are committed to protecting the privacy and security of the personal information of our clients and website visitors in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”).

A. Information You Provide Voluntarily
When you interact with our website, specifically through our “Send a message” or contact forms, we may collect:

Identity Data: Full name and company name.

Contact Data: Email address and phone number.

Communication Data: The content of your message and any specific inquiries regarding our services, catalogue, or custom packaging solutions.

B. Information Collected Automatically
As you navigate our website, we automatically collect certain technical data:

Log Data: IP addresses, browser type and version, time zone settings, operating systems, and platform.

Usage Data: Information about how you use our website, including the pages you visit, the time spent on those pages, and the links you click.

Google Analytics Data: We use Google Analytics to monitor traffic and performance. This includes anonymized data regarding your location (city/country level) and behavior on the site.

3. How We Collect Your Information
We use different methods to collect data from and about you:

Direct Interaction: You give us your Personal Information by filling in forms or by corresponding with us by post, phone, or email.

Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing patterns using cookies and server logs.

4. Purposes for Collecting and Using Your Information
We use your information for the following purposes:

Responding to Inquiries: To answer your questions submitted via our contact forms.

Quotes and Services: To provide custom packaging quotes and technical consulting services.

Website Improvement: To analyze how visitors use our site via Google Analytics so we can improve our catalogue display and user experience.

Business Operations: To manage our relationship with you and maintain our internal records.

Marketing: With your express consent, we may send you updates regarding our products or newsletter.

Legal Compliance: To comply with regulatory requirements and protect against fraudulent or illegal activity.

5. Legal Basis for Processing
In Canada, our collection and use of your data are based on the following principles:

Consent: When you provide information via our contact form, you provide implied consent for us to use that data to respond to you. For marketing communications, we seek your express (opt-in) consent.

Contractual Necessity: To take steps at your request prior to entering into a contract (e.g., providing a quote).

Legitimate Interests: To ensure our website remains secure and to understand our North American market growth.

6. Sharing and Disclosure of Your Information
We do not sell your personal information. We may share your data with:

Service Providers: Third-party vendors who provide website hosting, email delivery, and CRM tools.

Google LLC: For the purposes of Google Analytics.

Affiliates and Partners: Our international operations in Australia and our manufacturing facility in China, strictly for fulfilling orders or providing technical specifications.

Legal Requirements: If required by law, we may disclose your information to government authorities or law enforcement.

7. Cookies and Tracking Technologies
Our website uses cookies—small text files placed on your device—to function correctly and to track visitor behavior via Google Analytics.

Functional Cookies: Necessary for the basic operation of the site.

Analytical Cookies: Used by Google Analytics to help us understand site traffic.

Managing Cookies: You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of this website may become inaccessible or function improperly.

8. Data Security Measures
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. This includes SSL/TLS encryption for our website forms and restricted access to personal data within our organization.

9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form inquiries are typically retained for the duration of our business relationship plus a period required for tax and regulatory audits.

10. Your Rights
You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct any inaccurate or incomplete data.

Withdrawal of Consent: You may withdraw your consent for us to process your data at any time (subject to legal or contractual restrictions).

Deletion: You may request that we delete your data where it is no longer necessary for the purposes collected.

To exercise these rights, please contact our Privacy Lead at info@dynamicpackaging.ca.

11. Children’s Privacy
Our services and website are not intended for children under the age of 13 (or 14 in Quebec). We do not knowingly collect personal information from children.

12. International Transfers of Personal Information
As a global company, your personal information may be transferred to and processed in countries outside of Canada:

United States: Our use of Google Analytics and certain cloud service providers involves data processing in the US.

Australia & China: To facilitate bulk manufacturing and rotogravure printing, data may be accessed by our Australian headquarters or our factory in China.
By using our website, you acknowledge that your information may be subject to the laws of these jurisdictions, which may differ from Canadian privacy laws.

13. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on this page with a revised “Last Updated” date.

14. Contact Us / Privacy Officer
If you have questions about this Privacy Policy or our data practices, please contact our Privacy Lead:

Dynamic Packaging Solutions Ltd.
Attn: Privacy Lead
#1003-11111 Twigg Pl, Richmond, B.C. V6V 0B7, Canada
Email: info@dynamicpackaging.ca
Phone: 604-721-4850

15. How to File a Complaint
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with:

The Office of the Privacy Commissioner of Canada (OPC): https://www.priv.gc.ca/

The Office of the Information and Privacy Commissioner for British Columbia (OIPC): https://www.oipc.bc.ca/